Our number one goal at DBS Remodel is to constantly exceed client expectations by delivering exceptional customer service, and always seeking ways to improve. The daily operational practices we value are accented by a desire to find new ways to accommodate each homeowner’s specific needs while we work in their homes. It is extremely important to us that we extend a smooth transition and deliver a positive remodeling experience to each individual that we are fortunate to work with. We pride ourselves on ensuring comfort and safety to homeowners, in fact, our niche is working in homes while the homeowners are living in them! Just an example of the many ways that we look to accomplish this is by providing homeowners with a temporary kitchen cart while their kitchen is being remodeled, that was new to DBS in 2013. The cart comes stocked (by DBS) with kitchen essentials, and its’ purpose is to help make continuing a daily routine, through the kitchen overhaul, a bit easier! A few other things that we do to make sure our clients are comfortable is provide home cooked meals, send the family out for dinner and a movie, pre-construction meeting held two weeks prior to job start to ensure that all are on the same page and that we, as a company, clearly understand the families wants and needs as we are a guest in their home, end of job interview that allows us to poll the homeowner and find ways to improve our processes. This particular meeting also allows us to understand better why we were hired in the first place! No brainer! We also provide a project launch meeting, which is an aid to the homeowner’s selection process, weekly project follow ups, and proactive warranty calls after job completion to make sure the client continues to be satisfied. We recognize that in 2013, 42% of our work was return clients; a direct result of our customer service!
Beginning each day with one more great idea to implement has kept the door open for many improvements at DBS. Listening to those who have paved the way for our industry has certainly made an impact on who we are today and who we will be tomorrow. We discover these privileges through trade magazine subscriptions, a membership with NARI, builder / remodelers trade shows and the variety of seminars that address each individual’s interests for self-improvement. We currently speak at conventions across the country on the value of the client – contractor communication, customer service, and a well written contract, in an effort to clearly convey its’ importance to other industry professionals. Discovering new ways to compliment our company shall always be a priority.